Visitor

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2 Messages

Wednesday, July 29th, 2026 10:40 PM

XG1v4 wired DVR replacement

Hello,

Xi6-T was mistakenly supplied for a failed XG1v4 wired DVR. Please help me correct this situation as I do not want to lose the local DVR.

Thanks!

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Selected Oldest First

Official Employee

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2.3K Messages

2 hours ago

user_jvd60p thank you for using the Xfinity Community forums page to reach out. Your equipment concerns can definitely be addressed. Did you have an incorrect device shipped over as a replacement or did you process an exchange in person at a local Xfinity Service Center location?

Visitor

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2 Messages

Yes, i need a direct replacement for XG1v4 please.  My request was online.

Official Employee

 • 

2.3K Messages

user_jvd60p sure thing, let's get you a replacement device sent on over. I do want to make sure you are aware though, that orders to our warehouse will be limited by the stock of a particular item on hand. So if one specific box is not available, another might be sent instead that closely resembles it. 

 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

 

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