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sscott65s
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Visitor

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Tuesday, February 10th, 2026 5:47 PM

XG1v4 Request

Wondering if someone can help me get a XG1v4 4k box. I have been to 4 Xfinity stores and have when I contact support I keep getting every single box other than the XG1v4. I’ve been trying for over a week to sort this out and keep getting the runaround. Thank you

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39 minutes ago

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XfinityKei

Official Employee

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2.2K Messages

1 hour ago

@sscott65s I'm sorry to hear you're having an issue with getting an XG1v4. From the sound of things this box is out of stock in your area. We can request this box however if it's out of stock at the warehouse they will send out the next best equipment that's in stock.  When you were at the store did they mention if they could see the device further out?

Are you open to a different box?

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sscott65s

Visitor

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2 Messages

@XfinityKei​ I just spoke to customer service and they said they’d try to get one from another region. Hopefully it’ll be here next week so we’ll see if it’s the correct one this time. 

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59 minutes ago

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XfinityKei

Official Employee

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2.2K Messages

@sscott65s Thanks for getting back to us. We can check back with you next week as well to see how everything goes with your shipment. 

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39 minutes ago

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