1 Message
Xg1v4 box
My second vg1 box in six months failed the other day and I had to make two trips to the Xfinity store. On the first trip they traded for a 1080 box and told me it was a larger 4k box. When I got home and determined it was not, they took the 1080 box and had a flex shipped to me without telling me it was not 4k dvr. HOW DO I FET AN XG1v4?
acct [Edited: "Personal Information"]
stephen [Edited: "Personal Information"]
XfinityOrlandoM
Official Employee
•
2K Messages
2 years ago
@user_9e1637
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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