XFINTY APP [Edited]

YES I HAD TO GET ON CHAT ONCE AGAIN DUE TO THE XFINITY APP WORKING INCORRECTLY OR NOT WORKING AT ALL. This is at least once a month for me sometimes twice and it’s getting old!!! I get on chat the Trouble shoot my entire house for nothing and it takes days to fix. Just like tonight i usually get dc from chat due to inactivity even though im consistently typing sometimes in mid sentence it’ll say dc due to inactivity !! Really? So then I get to wait on the phone that takes me yelling at the automated at least 20 times to get connected to an agent but first I get wait 30-45 min for an agent to get on the line and THEN the highlight of it ALL I get to complete the steps ALL OVER AGAIN that the little IBOT in chat did before , then the agent that FINALLY gets connected in chat gets to do it AGAIN!! Yay!!! So now , troubleshooting has been done TWICE, 1hour and 23 minutes have been waisted out of my day JUST today , and nothing was done still looking at 3 dots at my screen and I’ve been holding for 17 minutes of an estimated 56 min wait is what their saying and constantly thanking me to hold . ABSURD , you want your money every month but you can’t fix your services? This is what you stand behind ? I’m not the only person that could possibly be having issues with this app? Just like I told the chat agent why WHY are we restarting my router AGAIN when it’s the app in the first place . No channels or recording are playing . I TOLD HIM PEACOCK, PLUTO, DISCOVERY ON AND ON IS WORKING ! This is the second time your restarting my router? Come on . IM SICK AND TIRED IF DEALING WITH THIS!!! SAME PROBLEM DIFFERENT DAY but you want money for the bill right?

[Title Edited: "Language"]