1 Message
XfinityXanadu help! Need old cables removed from property
Hi,
I have multiple Xfinity cables terminating in my yard from a pole in the alley. None of the lines are live per my neighbors, and now the lines are all sagging and trip hazard.
I have tried multiple times to get Xfinity to come out, but the errors have been many because the Xfinity ticket system can’t find an account number for to associate with this ticket since I am not a customer at the address.
yes, we have line of sight from the pole to my yard and the lines are not tangled in branches.
please help. I have had many heartaches requesting help by calling into the customer service number including burning half a day waiting for someone to come out who never showed and closed the ticket. I saw another customer asking the same questions on this forum, and XfinityXanadu seemed to understand what was needed.
ross
XfinitySara
Official Employee
•
2.7K Messages
2 years ago
Hey there, @user_0je7j9! Thank you so much for taking the time to create a post and report your line concerns here. Our Digital Care Team will always do its best to support you and your household, regardless of your customer status! Since you've already tried submitting tickets and escalating these issues, let's take a closer look and see what can be done to fully resolve this for you. Could you please send our team a direct message to get started?
To send a direct message:
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
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