Visitor

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2 Messages

Wednesday, February 25th, 2026 1:23 AM

Xfinitywifi connected, no internet

The nearest hotspot that I use on multiple of my devices has been saying “connected, no internet” for 3 days now. I am trying to check the hotspot map to see if I can see an issue, but the map doesn’t work either and only shows a “something went wrong” error. I have tried forgetting the network, restarting devices, etc. Are you able to identify the issue, and/or reset the hotspot? And/or fix the hotspot map on the website? 

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Official Employee

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489 Messages

10 hours ago

Thanks for taking the time to post on our community forums, user_cjlkw4! I'm sorry to hear you're running into issues connecting to your closest hotspot. When trying to connect, are you prompted to sign in to your Xfinity account, or does that option not appear at all?

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