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user_cjlkw4
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Visitor

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2 Messages

Wednesday, February 25th, 2026 1:23 AM

Xfinitywifi connected, no internet

The nearest hotspot that I use on multiple of my devices has been saying “connected, no internet” for 3 days now. I am trying to check the hotspot map to see if I can see an issue, but the map doesn’t work either and only shows a “something went wrong” error. I have tried forgetting the network, restarting devices, etc. Are you able to identify the issue, and/or reset the hotspot? And/or fix the hotspot map on the website? 

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9 hours ago

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XfinitySean

Official Employee

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489 Messages

10 hours ago

Thanks for taking the time to post on our community forums, user_cjlkw4! I'm sorry to hear you're running into issues connecting to your closest hotspot. When trying to connect, are you prompted to sign in to your Xfinity account, or does that option not appear at all?

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user_cjlkw4

Visitor

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2 Messages

It’s not appearing! Even when I forget the network 

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9 hours ago

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XfinitySean

Official Employee

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489 Messages

Thank you for clarifying, user_cjlkw4! We can definitely take a closer look. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll dig in.

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 

• Click "Sign In" if necessary

• Click the "direct messaging" icon or https://comca.st/3J0ir1l

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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9 hours ago

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