@xfinitysupport

I've been on the phone with several people over several hours trying to get a copy (digital or physical) of the receipt for the iPhone 15 Pro Max I bought from an xfinity store. I'm filing an insurance claim and they need a copy of the receipt. I didn't pay any money for the phone they just tacked on an additional $50 / month to my bill. No one at xfinity can seem to get me a receipt and my monthly billing statement doesnt qualify because there is no info for the device on the billing statement. What can I do?

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XfinityOrlandoM

Official Employee

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2.4K Messages

4 days ago

@user_e6y47v

Thanks for reaching out to us, Via our awesome Xfinity app you are able to view all your PDF detailed billing statements. Just go to mobile billing and click on statement history. It will launch the section to view all your detailed statements in PDF form. That will show your monthly payments and that would be the only information that you're able to be supplied since you didn't buy the phone outright and were on the payment plan

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user_e6y47v

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3 Messages

@XfinityOrlandoM

These are the same invoices the agent sent me. I understand I didn’t purchase the phone outright but they gave me a phone from their inventory that I am making payments on and their only description for that phone is “device”. Are you saying that no where else is there a more descriptive record of that transaction? How does your company conduct inventory? Every phone sold , leased , traded, loaned whatever is just listed as “device”? No, somewhere there’s a record of an iPhone 15 promax and all the relevant # associated with that phone and the fact that the phone went to me.

who has that or where would I find that info? Would it be the manager of that store where I bought it? Because if all phone are just called “device” we’ll I think I’ll go buy an iPhone 16 the come in the next day with a Galaxy 9 and return it and no one would know the difference, right?

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3 days ago

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user_e6y47v

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3 Messages

@XfinityOrlandoM I’ve been with Comcast since early-mid 2000s and I’m seriously considering canceling all my services with you guys. This has all been an unnecessary waste if time

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3 days ago

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XfinityChristy

Official Employee

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2.2K Messages

user_e6y47v Good morning, we appreciate you taking the time to share your experience, and we understand your frustration. It's clear that we have not met your expectations in this situation, and we apologize for the time and effort you've spent trying to get the information you need. We value you as a long-time customer and want to do everything we can to get this resolved for you.

Please send us a direct message with your full name and address so we can locate your account and review the transaction details. We're committed to finding a solution and will work with our Mobile team to get you the information required for your claim.

To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 days ago

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user_lx1mct

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1 Message

2 days ago

Received email from xfinity@account.xfinity.com, stating they received my cancellation request. I never requested a cancellation

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XfinityBenjaminM

Official Employee

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2.4K Messages

user_lx1mct We'll be happy to take a look and see what is going on. It's possible the email you received was not sent by us. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

2 days ago

0

Customer Service

user_e6y47v

@xfinitysupport

XfinityOrlandoM

user_e6y47v

user_e6y47v

XfinityChristy

user_lx1mct

XfinityBenjaminM

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