Visitor
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2 Messages
Xfinitys ridiculous solution to my issues
I had a problem with my Internet service and Xfinity said I had to have a tech come out to further figure out my connection issues.
The tech arrived and was in a clear hurry as it was a weekend. He scurried around looking for issues. He said I had moisture in my lines. Have NEVER heard of this.
He proceeded to run new lines and after he left I saw what he determined to be the solution. I have a bright orange exposed cable running from my house across my side yard under my fence and over to the pole. All of this wire is exposed so easily can trip or hurt someone and furthermore get damaged my mowers or other city workers. There is also a white cable draped up my house into one of my gable vents to god knows where.
is this really the level of service we consider normal and acceptable. I emailed with the Techs boss and heard nothing back.
XfinityAdrienne
Official Employee
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1.9K Messages
8 hours ago
Hey there, @user_b4mu17! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with your services and a new line being ran. The lines can get water damage due to any damage to the line leading to your house.
I do apologize the process was not shared with you. The temporary line is ran which is the orange line, and then it would be referred to our team to come bury the line. That process typically takes 14-30 days depending on permitting and any possible delays. Has it been longer than 30 days? Please let us know.
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