4 Messages
Xfinity’s illegal cancellation policy in California
I am a California resident and moving. As such, I will need to cancel my service with xfinity next month. Per California law, Xfinity is required to provide me with an option to click to cancel online From what I can tell from this forum and the website, Xfinity is currently regularly violating this law; Xfinity’s attempts to force me to cancel over the phone are illegal. Please provide me with a method to cancel my service on the appropriate date in compliance with California law.
XfinityJon
Official Employee
•
1.3K Messages
3 days ago
Good evening user_542941. You have reached the right team, and I will be happy to assist with your request.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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user_542941
4 Messages
12 hours ago
For some reason my previous reply has been marked private. I will repost it here, as I think readers of the forum have a right to see it: I will see if I can get this to work as a stop gap, but for the record I do not accept this response. Forcing me to engage in even a digital conversation on this issue before canceling rather than having a button to click to cancel is illegal. I will be making a complaint with the California Attorney General’s office, and I encourage other Xfinity users in California to do the same (https://oag.ca.gov/contact/consumer-complaint-against-business-or-company).
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