Visitor
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1 Message
Xfinity’s horrible service
each and every time one of your employees comes out to work on someone else’s Internet, I no longer have service. I have not had service since 1 February and I cannot sign on. And if I try to sign on, it keeps asking for my password is telling me network is not found. You receive your payment monthly. I have to pay you regardless But you continue to give horrible service and lousy customer service. I am so through with few people I don’t know what to do. Hopefully, I can find another company that can provide better service than what Xfinity does
XfinityAbby
Official Employee
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585 Messages
4 hours ago
Hello @user_d1ytns, I am sorry to hear that your services are not working. Thankfully you have come to the right place for help.
Please send us a direct message with your full name and address so that we can assist you further.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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