Xfinity's Horrible Service - PLEASE READ!

I just wanted to write out a quick review so that other's know to stay far away from Xfinity. I have had them for over ten years. Besides this latest problem, they've been great. Nothing has gone wrong so I haven't had to contact them. This time was a disaster and I have canceled my business service as well as my personal service with them because of their latest stunt. Let me explain...

I was paying $60 for internet, 1000 speed, for the longest time. I know once your contract expires, you call and negotiate a new deal. Things happened in December of last year and I had to move. I was mid-contract but I planned on keeping everything the same, besides my new address. I went ahead and transferred service and when I contacted Xfinity to ensure I did everything correct with the move, they tried to talk me into getting a new iPad because they were running a promotion for $5/month. Obviously, that's a great deal so after asking multiple times if this was legit and how it would only raise my monthly bill to $65 dollars/month... I was ensured this was the case. I signed the contract. I was charged $84 that day for the iPad. I had to pay the one time fees, taxes, etc. Totally normal. Fast forward to January. On January 28th, I was charged $75 for my internet. Odd. Then on January 31st, I was charged $55.95 for the mobile side. THEN, February 2nd, I was charged ANOTHER $55.95. Since January 28th, I have spent over 10 hours on the phone with their customer service. I have spoken to over 23 service reps and 5 supervisors. It's February 3rd and I have ZERO answers. I have cancelled my business service with Xfinity and will be heading to the physical store tonight to cancel my personal service. They claim I was never double charged but my bank statement says otherwise. I asked and pleaded to let me send them the screenshots and they said that wasn't possible. I have chat proof that multiple reps and supervisors say that everything I explained was correct and what I was told. They told me this is what the contract states but what the representative told me in December was not accurate. To fix the issue, they told me they would not honor my contract and that I could lower my internet speed to lower my bill to my requested $60/month. I have chat proof of all of this. I have since notified my lawyer since Xfinity has breached the contract and refuses to assist me. 

If you are looking for internet, STEER CLEAR of Xfinity. I promise you will only run into issues with them. I have been a customer of theirs for over ten years and this is how they treat you.