Xfinity’s customer service

Xfinity has to be the very worst Internet company only new customers get the good deals. If you are loyal old customer you’re out of luck and if you try to get a deal, you will be put on hold. You will be transferred put on hold and then transferred againover and over again until finally they hang up, but you are not gonna get a deal. It just keeps going up year after year. One agent said yes, I could get a deal which was only to be $12.95 compared to what I pay now that would be great he then said he had to transfer me to another person for this I finally get transferred this person said I cannot help you because you have a business account. I’ll have to transfer I explained don’t have a business account and he insisted that I did so he transferred me and then next person says he has to get someone else because his department doesn’t do this so finally the last person tells me there’s no such deal for existing clients as a matter fact when your contract is up, your service will go up again. and by the way, you are not a business client it is a personal account so two hours later, I’m in the same position and now I know it’s only gonna get worse come August

this is a terrible nonprofessional way to do business. It seems like they don’t care if  old customers leave just as long as they get new customers so beware if you are a new customer, enjoy your first year because it will never be the same.