soundqsvt's profile

Regular Visitor

 • 

1 Message

Mon, Feb 22, 2021 7:00 PM

xfinity.com/equipmentupdate is not working?

I am trying to order the upgraded equipment as instructed, yet when I attempt to place the order I receive a message that something went wrong and I need to reload the page.  This starts the process over but I cannot get any farther to actually complete the process.  Supposedly I need to get the order placed now or else the replacment equipment won't arrive before the current equipment stops working.  Time is of the essence I guess.

Responses

ComcastJosephB

Official Employee

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271 Messages

2 m ago

Hello, @soundqsvt, I will be more than happy to help you get the equipment you need. I apologize you are getting an error trying to get this done. Just send a private message with your name and service address when you have a moment. If you have never sent us a PM this link can come in handy. The "Private Messenger" section at the bottom is a good reference. https://comca.st/3kevcKx

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