Contributor
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15 Messages
Xfinity/Comcast is AWFUL
Hello Mr. Karinshak,
I am writing, I’m sure in vain, to let you know how AWFUL Xfinity has become. I have been a customer for many years. I have Xfinity services at my primary residence in California and at our home in Colorado. I also left AT&T mobile and switched to Xfinity. What a horrible decision. (Oh how I wish I never did that!)
Over the years, your Customer Service has become more than abominable. Your offshore agents are poorly trained, have no resources to help, they do try, but it pains me when I think of the time I’ve spent trying to do simple things. The employees at your stores are only equipped to sell you stuff, not to solve problems. I thought going there would be better than calling. I was wrong The employees need to call someone else to attempt to get ANYTHING resolved. Your Seasonal hold is awful and it rarely if ever has gone well for the past 4 years, but way worse in last 2 years. I am actively researching my options, I just cannot stay with Xfinity.
I don’t think this email will result in anything. I doubt I’ll even hear back. I have a history of miscues at Xfinity; you really should care.
Regards,
XfinityNatalie
Official Employee
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149 Messages
23 days ago
Greetings noelly! Thanks for bringing this important matter to our attention. You have reached our dedicated Digital Care Team, which can assist you with your store experience feedback. We would love to hear about your experience and forward this information in the right direction, as well as help with any remaining account concerns.
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. I'd be more than happy to look into this for you to provide a clear resolution.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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user_7l0wm9
Visitor
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2 Messages
21 days ago
I have also been a comcast customer for many years. We are in a new home and it has been 6 weeks and NO cable service. I am dealing with someone named Bo from Comcast construction. He doesn't return calls and we still don't have a clue as to when we will have sevrice.
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funktafied510
Visitor
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1 Message
18 days ago
My plan was changed even after I declined the offer and I had to contact Xfinity because my bill went for $65 to $95. The rep was able to read me my transcript where I said NO but my account was still changed and they could not refund me the overcharge ONLY credit my account so either way they keep the money. I just canceled my service and I am supposed to receive confirmation in 24hours even though the cancellation is supposed to be effective today. Wasted years on this toxic relationship.
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user_xfm996
Visitor
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1 Message
9 days ago
My internet has been shabby for the past 6 weeks. It took me forever to actually speak with a live agent, and after 1.5 hours it just boiled down to him saying I needed a tech to service me and it would be $100. This is absolutely ridiculous. Their service and products are [Edited: Language].
(edited)
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