Contributor
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15 Messages
Xfinity/Comcast is AWFUL
Hello Mr. Karinshak,
I am writing, I’m sure in vain, to let you know how AWFUL Xfinity has become. I have been a customer for many years. I have Xfinity services at my primary residence in California and at our home in Colorado. I also left AT&T mobile and switched to Xfinity. What a horrible decision. (Oh how I wish I never did that!)
Over the years, your Customer Service has become more than abominable. Your offshore agents are poorly trained, have no resources to help, they do try, but it pains me when I think of the time I’ve spent trying to do simple things. The employees at your stores are only equipped to sell you stuff, not to solve problems. I thought going there would be better than calling. I was wrong The employees need to call someone else to attempt to get ANYTHING resolved. Your Seasonal hold is awful and it rarely if ever has gone well for the past 4 years, but way worse in last 2 years. I am actively researching my options, I just cannot stay with Xfinity.
I don’t think this email will result in anything. I doubt I’ll even hear back. I have a history of miscues at Xfinity; you really should care.
Regards,
XfinityNatalie
Official Employee
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297 Messages
3 months ago
Greetings noelly! Thanks for bringing this important matter to our attention. You have reached our dedicated Digital Care Team, which can assist you with your store experience feedback. We would love to hear about your experience and forward this information in the right direction, as well as help with any remaining account concerns.
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. I'd be more than happy to look into this for you to provide a clear resolution.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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user_7l0wm9
Visitor
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2 Messages
3 months ago
I have also been a comcast customer for many years. We are in a new home and it has been 6 weeks and NO cable service. I am dealing with someone named Bo from Comcast construction. He doesn't return calls and we still don't have a clue as to when we will have sevrice.
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funktafied510
Visitor
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1 Message
3 months ago
My plan was changed even after I declined the offer and I had to contact Xfinity because my bill went for $65 to $95. The rep was able to read me my transcript where I said NO but my account was still changed and they could not refund me the overcharge ONLY credit my account so either way they keep the money. I just canceled my service and I am supposed to receive confirmation in 24hours even though the cancellation is supposed to be effective today. Wasted years on this toxic relationship.
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user_xfm996
Visitor
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1 Message
3 months ago
My internet has been shabby for the past 6 weeks. It took me forever to actually speak with a live agent, and after 1.5 hours it just boiled down to him saying I needed a tech to service me and it would be $100. This is absolutely ridiculous. Their service and products are [Edited: Language].
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user_b08899
Visitor
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5 Messages
1 month ago
I totally agree with you. The offshore representatives are completely useless. I filed a complaint with both the FTC and the FCC. I was assigned an executive team customer service of the name of Dominic and was given his direct phone number through an e-mail from Xfinity. Xfinity gave me his hours listed as eastern standard time, which is two hours ahead of Colorado, where I'm calling from. However, his voice mail states to call him central time. So, which is it, folks? Dominic has left me one message to call him back. However, he's never at his desk at any time, which I've called that phone number: [Edited: "Personal Information"]. I tried to even call Xfinity's corporate office in Delaware. The operator just keeps dumping me to a calling center:( All I get is more offshore representatives (GRR)! Xfinity keeps raising our prices with all kinds of extra charges and fees and passes those fees unto its' customers. My bills keep increasing monthly, when I didn't change my plans. Xfinity keeps adding extra fees, which we shouldn't have to pay for them to stay in business. I'm not impressed with Xfinity at all, and I've now been with them at least 4 years. I'm considered to be a gold member with Xfinity. I no longer feel respected as a customer.
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user_e40a50
Visitor
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2 Messages
8 days ago
Same experience for me, I'm paying through the nose for TV and internet and when our bedroom cable box stopped working last year, I spent hours "trouble shooting" and ended up having to cancel the box because their "solution" was to send a technician, that I had to pay for, to my house. I said no and gave them the box back. I just love the random increases that seem to come every 4- 6 months for the exact same service. I just chatted with a live agent about my offer from Verizon and the rep could have cared less. Better plan than I am getting now for almost $90 a month cheaper for 6 months and then $70 cheaper for 2 1/2 years! Been with Xfinity for over 5 years but I guess I'll be switching to FIOS.
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