Xfinity/Comcast is AWFUL

Greetings noelly! Thanks for bringing this important matter to our attention. You have reached our dedicated Digital Care Team, which can assist you with your store experience feedback. We would love to hear about your experience and forward this information in the right direction, as well as help with any remaining account concerns.
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. I'd be more than happy to look into this for you to provide a clear resolution.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session. 

I have also been a comcast customer for many years. We are in a new home and it has been 6 weeks and NO cable service. I am dealing with someone named Bo from Comcast construction. He doesn't return calls and we still don't have a clue as to when we will have sevrice. 

My plan was changed even after I declined the offer and I had to contact Xfinity because my bill went for $65 to $95. The rep was able to read me my transcript where I said NO but my account was still changed and they could not refund me the overcharge ONLY credit my account so either way they keep the money. I just canceled my service and I am supposed to receive confirmation in 24hours even though the cancellation is supposed to be effective today. Wasted years on this toxic relationship.

My internet has been shabby for the past 6 weeks. It took me forever to actually speak with a live agent, and after 1.5 hours it just boiled down to him saying I needed a tech to service me and it would be $100. This is absolutely ridiculous. Their service and products are [Edited: Language]. 

I totally agree with you.  The offshore representatives are completely useless.  I filed a complaint with both the FTC and the FCC.  I was assigned an executive team customer service of the name of Dominic and was given his direct phone number through an e-mail from Xfinity.  Xfinity gave me his hours listed as eastern standard time, which is two hours ahead of Colorado, where I'm calling from.  However, his voice mail states to call him central time.  So, which is it, folks?  Dominic has left me one message to call him back.  However, he's never at his desk at any time, which I've called that phone number: [Edited: "Personal Information"].  I tried to even call Xfinity's corporate office in Delaware.  The operator just keeps dumping me to a calling center:( All I get is more offshore representatives (GRR)!  Xfinity keeps raising our prices with all kinds of extra charges and fees and passes those fees unto its' customers.  My bills keep increasing monthly, when I didn't change my plans.  Xfinity keeps adding extra fees, which we shouldn't have to pay for them to stay in business.  I'm not impressed with Xfinity at all, and I've now been with them at least 4 years.  I'm considered to be a gold member with Xfinity.  I no longer feel respected as a customer.

Same experience for me, I'm paying through the nose for TV and internet and when our bedroom cable box stopped working last year, I spent hours "trouble shooting" and ended up having to cancel the box because their "solution" was to send a technician, that I had to pay for, to my house. I said no and gave them the box back. I just love the random increases that seem to come every 4- 6 months for the exact same service. I just chatted with a live agent about my offer from Verizon and the rep could have cared less. Better plan than I am getting now for almost $90 a month cheaper for 6 months and then $70 cheaper for 2 1/2 years! Been with Xfinity for over 5 years but I guess I'll be switching to FIOS. 

I just had the worst experience with Xfinity. I recently moved and had my internet service transferred to my new address. After paying bills for March, April, May and June at my new address, they took my July payment and applied to my old address account. I had no idea they did this until the following month when they cut my service off. I spoke with three different people before they could figure out what happened. Xfinity admitted they made the mistake but insisted I send another payment for July in order to reconnect my service. Once that was done then they would send me a refund for the payment that went to my old address. I gave in and sent the payment a second time for July so I could have my service reconnected, but much to my surprise they disconnected my service again the very next day. I had to go through this whole process again with speaking to several different people to get it reconnected. I finally received my refund in late August, but they kept billing me late fees, two reconnection fees and saying I still owe for a missed payment in July.

This is the most incompetent company I have ever dealt with! I canceled my service at the end of August and went with another internet provider. I received a bill again this month still showing I still owe for July with the reconnection fees. I called again and went through this whole process speaking with different people until I finally got to a manager. The manager told me I owe for the month of July and then changed his story and told me I received two refunds, and that was why they were billing me for July. after arguing with him for at least thirty minutes, I ask him for a confirmation number of the second refund he claims they sent me. The phone went silent and all the sudden I got disconnected. The funny part about all this, when I first called, I gave them my call back number just in case we got disconnected. Never received a call back.

Oh, by the way the company I work for is in the process of switching providers due to the issues they have been having with Xfinity. Good Riddance to Xfinity!

Absolute waste of time on the AI slop chat for 2 hours, then trying to get through to a person past a broken automated phone system that just reboots your modem for another hour. Finally got through to a person who did not understand anything other than the script she was reading. I told her my modem was already installed and activated, so she proceeded to try to activate my modem for 20 minutes before realizing it was already activated and proceeded to try to sell my a cellular plan - completely disregarding my clearly stated issue! Then her manager called me back later and tried to trick me into rating the support call a 10/10 by offering credits off my bill and then hung up! The only reason this company has any business is because it's effectively a monopoly.