noelly's profile

Contributor

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15 Messages

Saturday, June 7th, 2025 11:07 PM

Xfinity/Comcast is AWFUL

Hello Mr. Karinshak,
I am writing, I’m sure in vain, to let you know how AWFUL Xfinity has become. I have been a customer for many years. I have Xfinity services at my primary residence in California and at our home in Colorado. I also left AT&T mobile and switched to Xfinity. What a horrible decision. (Oh how I wish I never did that!)

Over the years, your Customer Service has become more than abominable. Your offshore agents are poorly trained, have no resources to help, they do try, but it pains me when I think of the time I’ve spent trying to do simple things.  The employees at your stores are only equipped to sell you stuff, not to solve problems.  I thought going there would be better than calling. I was wrong   The employees need to call someone else to attempt to get ANYTHING resolved. Your Seasonal hold is awful and it rarely if ever has gone well for the past 4 years, but way worse in last 2 years. I am actively researching my options, I just cannot stay with Xfinity.

I don’t think this email will result in anything. I doubt I’ll even hear back. I have a history of miscues at Xfinity; you really should care.

Regards,

Official Employee

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149 Messages

23 days ago

Greetings noelly! Thanks for bringing this important matter to our attention. You have reached our dedicated Digital Care Team, which can assist you with your store experience feedback. We would love to hear about your experience and forward this information in the right direction, as well as help with any remaining account concerns.
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. I'd be more than happy to look into this for you to provide a clear resolution.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session. 

 

Visitor

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2 Messages

21 days ago

I have also been a comcast customer for many years. We are in a new home and it has been 6 weeks and NO cable service. I am dealing with someone named Bo from Comcast construction. He doesn't return calls and we still don't have a clue as to when we will have sevrice. 

Visitor

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1 Message

18 days ago

My plan was changed even after I declined the offer and I had to contact Xfinity because my bill went for $65 to $95. The rep was able to read me my transcript where I said NO but my account was still changed and they could not refund me the overcharge ONLY credit my account so either way they keep the money. I just canceled my service and I am supposed to receive confirmation in 24hours even though the cancellation is supposed to be effective today. Wasted years on this toxic relationship.

Official Employee

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2K Messages

Good evening @funktafied510, I'm sorry to hear about the frustrating experience. Have you received the confirmation email yet?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

9 days ago

My internet has been shabby for the past 6 weeks. It took me forever to actually speak with a live agent, and after 1.5 hours it just boiled down to him saying I needed a tech to service me and it would be $100. This is absolutely ridiculous. Their service and products are [Edited: Language]. 

(edited)

Official Employee

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2.3K Messages

 

user_xfm996 Thanks for reaching out to us here on Forums about a recent interaction with another agent. Did they confirm the issue isn't Comcast related? We do have a charge of $100 for tech, but only for non-Comcast related problems like a device you own is causing problems, or your dog chewed up the cable inside the home ect. Any work needed to our equipment, or lines outside is a no cost visit as we will always cover the cost to fix our services and equipment. I'm happy to do some troubleshooting with you here if needed as well. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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