Skip to main content

    Support

    Offers

U
user_e3gh49
1st Topic

2 Messages

Monday, April 7th, 2025 6:36 PM

Xfinity/Comcase Internet Mobile Bundle Promo Offered Last Week Told to Call Back to Finalize [Edited]

Last week I had billing issue that customer service resolved.  During our chat I was offered promo if I switched from TMobile to Xfinity, $25 a mo for 12 mos. keeping same numbers.  I had to wait until I could get my father's IMEI# before I could call back to finalize.  Customer Service noted by account so I could call back.......ready to finalize

Question

 • 

Updated 

8 days ago

 • Edited

24

1

0

XfinityNatalie

Official Employee

 • 

35 Messages

24 days ago

 

Hi there, user_e3gh49! We would be more than happy to help finalize your new promotion for your mobile line. Please send us a direct message with your full name and address to proceed. To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session. 

 

2

0

user_e3gh49

2 Messages

@XfinityNatalie​

[Edited: "Personal Information"]

I have my fathers cell and would like to transfer our lines to Xfinity, 2 lines $25.  Can you assist us?

(edited)

Like

Reply

8 days ago

0

XfinityDilary

Official Employee

 • 

2.2K Messages

 

user_e3gh49. We can help set up an order for you! Could you please send our team a Direct Message with your name and service address? Our team can take a further.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

8 days ago

0

forum icon

New to the Community?

Start Here