Xfinity/Comcase Internet Mobile Bundle Promo Offered Last Week Told to Call Back to Finalize [Edited]

Last week I had billing issue that customer service resolved. During our chat I was offered promo if I switched from TMobile to Xfinity, $25 a mo for 12 mos. keeping same numbers. I had to wait until I could get my father's IMEI# before I could call back to finalize. Customer Service noted by account so I could call back.......ready to finalize

Responses

XfinityNatalie

Official Employee

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26 Messages

13 days ago

Hi there, user_e3gh49! We would be more than happy to help finalize your new promotion for your mobile line. Please send us a direct message with your full name and address to proceed. To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

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user_e3gh49

Xfinity/Comcase Internet Mobile Bundle Promo Offered Last Week Told to Call Back to Finalize [Edited]

XfinityNatalie

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