Visitor
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1 Message
Xfinity.com website problem - cannot update Autopay
I was able to reproduce this on both the website on a computer as well as in the Xfinity app on my IOS mobile device. I want to update my auto-pay account but it does not seem to be possible.
Steps to reproduce:
After logging into xfinity.com, go to https://customer.xfinity.com/billing/services -> Click Autopay -> Edit payment in the modal -> redirects to https://payments.xfinity.com/autopay with the below error message:
Access Denied
You don't have permission to access "http://payments.xfinity.com/new" on this server.
Reference #18.cb0e2017.1760389139.49ab6ec8
https://errors.edgesuite.net/18.cb0e2017.1760389139.49ab6ec8
XfinityJohnG
Official Employee
•
2.2K Messages
12 hours ago
Thank you for reaching out to us here. I will be happy to look into any issue with that site from here. Can you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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