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user_9pxaz2
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Thursday, August 29th, 2024 10:53 PM

Xfinity.com access in PC

I can't sign into Xfinity.com. Get message: Access denied. You don't have permission to acccess "http://login.xfinity.com/login" on this server.

   I can login with no trouble on my mobile. I can't reach tech support, because the Live Assistant doesn't ask me the right questions.

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Updated 

2 months ago

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EG

Expert

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106.9K Messages

2 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityChristy

Official Employee

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1.6K Messages

2 months ago

 

user_9pxaz2, I’m sorry to hear that you’re having trouble signing into Xfinity.com on your computer, especially when it’s working fine on your mobile. I understand how frustrating it can be not to get the help you need from the Live Assistant. I’d love to assist you in getting this resolved. Sometimes clearing your browser's cache or trying a different browser can help with access issues. If that doesn’t work, please send me a direct message with more details, and I’ll make sure you get the support you need.

 

 

Thank you for bringing this to my attention, and I’m here to help every step of the way!

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user_9pxaz2

4 Messages

I have cleared the cache in both Google Chrome and Microsoft Edge, and have restarted my computer, all multiple times...even tried it on different days. I've logged in with both my phone number and my email. I get the Access Denied message no matter what I do...even trying it on different days.

   Would it be possible for us to work on this together live on the phone, rather than typing back and forth on my little cellphone?

  

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2 months ago

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XfinityChristy

Official Employee

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1.6K Messages

 

user_9pxaz2 We can certainly understand wanting a phone call, as communication over social media does not always work best during a busy day! However, when working with our team and keeping our communications on this platform, we have all the tools and resources necessary not only to troubleshoot this login issue but also can pick up directly from where we've left off, if you'd needed to be step away from here! To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account. 

 

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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user_9pxaz2

4 Messages

I tried to send you a Direct Message from my PC, as you requested, but not able to since I can't sign in. I tried using a completely differnt email and new password, but still get the Access Denied message.

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2 months ago

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XfinityAlyssaA

Official Employee

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1.6K Messages

That's definitely strange @user_9pxaz2, and we're sorry to hear that you are having trouble sending us a Direct Message. Have you tried clearing cache and cookies? May I ask what web browser you are using? We do typically recommend Google Chrome. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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user_9pxaz2

4 Messages

@XfinityChristy​ 

I don't have access to Direct Message, as I can't sign in. Some wrote that I definitely can Zdirect Message. However, when I click on the balloon, it asks me who I am trying to reach. I typed in XfinityChristy, I typed in XfinityCustomerSupport. Nothing is working.

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2 months ago

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Again

Expert

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30.9K Messages

2 months ago

@user_9pxaz2 

If you are signed in here, which you are, you are able to send a direct message.

To send a direct message:
 
Click "Sign In" if necessary
 
• Click the "Direct Message" icon in the upper right
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line not the Employee's name
• Type your message in the text area near the bottom of the window
• Press Enter to send it
 

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UR_b435d4sf5gfd

1 Message

2 months ago

Yes, i had the same issue. Not sure if anyone else is having this issue. We are getting an error that says "Sorry, there seems to be a problem here." XRE-03121 when we try to very channels. This is very frustrating as we are paying for this service.  Once again xfinity, you have failed. 

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XfinityBenjaminM

Official Employee

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1.5K Messages

 

UR_b435d4sf5gfd Hello! Thank you for your reply. When you can, please send a Direct Message with your full name and address. Here are instructions on how to send us a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 months ago

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