Visitor
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1 Message
Xfinity
Worse service to ever use for internet.
I just ordered Xfinity for their WiFi. They sent me my equipment, and I hooked it up and it didn’t work because of my cable on the outside of my house. So I requested a technician to come fix my cable. WELL THEY DID COME TO FIX IT BUT IN THE Process the TECHNICIAN STOLE MY !!!!!ROUTER!!!!! THAT I PAID FOR. NOW I HAVE BEEN TRYING TO GET MY ROUTER BACK THAT I PAID FOR,FOR OVER A WEEK NOW. WORST INTERNET SERVICE EVER.
EG
Expert
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118.9K Messages
4 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRaul
Official Employee
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2.8K Messages
4 hours ago
@user_x12nta I appreciate you making us aware of the negative experience you've had with the internet service. I would be more than happy to review your account to see what we can do to get your router back. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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