Thank you for reaching out. I hope you are doing well today. I see you are waiting for the equipment, but it hasn't arrived. I can certainly help research this further. The orders are typically shipped via UPS, which can take 3-5 days to arrive. You also have the option to pick up your equipment if you need it sooner.
I ask that you reach out privately, so we can cover the details of your order. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
XfinityVianney
Official Employee
•
2.7K Messages
2 years ago
Thank you for reaching out. I hope you are doing well today. I see you are waiting for the equipment, but it hasn't arrived. I can certainly help research this further. The orders are typically shipped via UPS, which can take 3-5 days to arrive. You also have the option to pick up your equipment if you need it sooner.
I ask that you reach out privately, so we can cover the details of your order. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
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