6 Messages
Xfinity
(7/8-7/15) Lost power
(7/15) Restored power and internet was working
(7/17) Power and Internet for 48 hours before internet outage
It’s rained heavy 7/17 but internet didn’t shut down till hours after it stopped raining.
24 hours since internet has shut off
Xfinity customer service can’t help bc their info is probably limited too.
Where is the progress update on outage? What is damaged? Is there a work order? ETA? Pictures?
Something… Anything!
user_4pgfrc
6 Messages
1 year ago
And they still expect full payment. Probably a little extra fees for “repairs” . Houston needs answers from big companies. Stop waiting for them to make decision based on their greed.
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XfinityJosephA
Official Employee
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1.8K Messages
1 year ago
Hello, @user_4pgfrc we're going to have the same information regarding the service interruption. Anytime there's an interruption of service we can only share some general information. It is important to know that even if you don't see techs working near you, it doesn't mean they are not doing all they can to restore service. This means there's an issue to repair somewhere with the network, and sometimes they need to wait on issues that are not Comcast related to make final repairs. If you sign in here you can see general information about the pending work and get a service credit once service is fixed.
https://www.xfinity.com/support/status
You can also get some general information here about efforts in Texas and the work being done. https://texas.comcast.com/alerts/
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