Xfinity

@XfinityEmilyB​ yes I tried several times talking to people I don’t feel it is my place to do a police report since it was not taken in possession if I had a phone and someone stole it from me it is my responsibility to report it it is a shame but now I have a phone on my credit that I never received I understand someone must pay for this phone but I chose to leave Xfinity which I had had for many years and was pleased with the service to change over to a company that charges twice the payment so ya I really chose to lie and say I didn’t get a phone to only have to fork out more money for service and connection fees that would make good sense. Also I had be refunded two payments for the phone and intent was reversed wonder how the news is gonna see this I am fixing to go very public with this

Hello @user_1e2c64, Thank you for letting me know, I appreciate it! We ask that you place a claim with the shipper since your device was taken before you received it. If the shipper is requiring a police report that would be their policy and procedures not ours. If you would like this looked into more we do have limited access here on the forums but can get you to someone that may be able to help. If you could send our team a direct message with your full name, and the service address associated with the account, we can get you to the right team for the job. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.