Visitor
•
1 Message
Xfinity XPod
I purchased a used first-generation Xfinity xFi Pod (XE1-S). It is getting stuck indefinitely on the 'waiting for wifi extender to come online' phase because it is still linked to the previous owner's account. Can an Advanced Technical Support agent manually deprovision or unlink this serial number from the old account so I can activate it? I have the serial number ready.
EG
Expert
•
120.4K Messages
58 minutes ago
Moved here.
0
0
XfinityAbby
Official Employee
•
1.2K Messages
36 minutes ago
Hello @TheThirdBird thank you for taking the time to reach out on our community forum. Also thank you @EG for moving this post to grab our attention! If the pod is still linked to the original owners account. The original owner will have to get the pod removed from their account. They can do it following the steps in this link or they can reach out to us directly. We cannot unlink the pod without speaking to the original account owner.
0
0