Xfinity xFi Complete – Whole Home WiFi Evaluation

Thank you for the information regarding the whole home WiFi evaluation process. However, I activated my xFi Complete service on February 17, and it has now been over 23 days since then. I was expecting some communication about the evaluation and the possibility of receiving a free xFi Pod due to weak signal spots in my home.

Could you please assist me with this matter or provide an update on when I might receive the evaluation results?

@user_qwuxuq

Thanks for clarifying,  let's take a deeper look at your account to see if the evaluation has been  processed as generally you'll get a notification on the Xfinity app and or an e-mail notification to your Xfinity e-mail account. Go ahead and send me a direct message including your first and last name and your complete service address

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message