Visitor
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6 Messages
Xfinity xFi Complete – Whole Home WiFi Evaluation
Hi Xfinity forum staff, I had chat earlier to a live agent but the answer i'm given seems abit confuse and not relevant, this make me wonder was it an live agent or a robot?
I'm now trying this platform is able to get the question answered or not, and I needed help after confirmation.
I had purchase around the start of the year, 2023.
My plan seems to be inclusive of xFI complete.
I asked, whether is XFI complete a device or not. I received the answer that it was not, it is just included in the plan.
Great, then I ask another question after so.
So with my earlier question answered, my next question was.... will there be an whole home WIFI evaluation?
As the whole ordeal of checking xFI complete is inclusive in my plan or not, is for the WiFI evaluation (checked based on the website)
Which to my surprise I receive the next reply message was to update my plan to the next tier and get a mobile line with it (this does not answer my question one bit).
I felt that this seems odd and decided not to pursue further questions.
The reason why im asking the latter part of the question was because, there are area in my house, have poor connectively to no connection to wifi.
XfinityAngie
Official Employee
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1.8K Messages
2 years ago
@user_53e82b, Thank you for reaching out with your questions concerning the Xfi Complete. To answer your question, there is a whole home assessment done in the first 14 days after signing up for the Xfi Complete. You should receive an email in a few weeks letting you know the results of that assessment. Let me know if you have any other questions.
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XfinityAngie
Official Employee
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1.8K Messages
2 years ago
I would be happy to take a look at your account and see when this started. Please send me a DM with your name and address by doing the following: Ensure you are first signed in, then you will see an icon at the top right of your page.
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.
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Tilleyz
New Poster
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2 Messages
2 years ago
Does a tech have to come into our home to do this evaluation or is it done in the background over 2+wks?
i signed up for xfi complete & home eval. I never got the router to start the eval, when I called today I was told a tech needs to come into my house in order to perform the eval & whether or not I qualify for a pod in my back office. Nothing I have read indicates an actual in home eval is conducted. They are sending out the new router but trying to figure out which agent gave me the correct info and the actual process. Any help would be great. Thanks
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