Xfinity – worst phone experience ever.

Just spent 20 minutes going round and round with Xfinity voice jail. Little background. My mom passed away on November 14. I had set up her account at the senior living facility… when she transitioned to "hospice" she moved rooms and I closed her account - returning all her equipment in person. I received the final bill… But try as I might since the account was closed the online system won't let me pay it. I tried many times to login to my own account, but I could no longer see hers.

I sent a check December 10. The check remains uncashed - and today I got a notice via text that *my* account had been sent to collections. Bear in mine my mom died November 14. It's only 30 December.

I tried once again to call into the system. I think I said the word "representative" 45 times. Since I no longer have access to account number and everything's coming through on my account, but I can't see her balance… There's nothing I can enter that would allow me to pay it.

Infinity you're charging us almost 2 grand a year. Hire some customer support operators [Edited: Language]. Stop speaking to us from scripts. This is how AT&T customers are born.