Visitor
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1 Message
Xfinity won’t unlock phone
complaint
We have chatted with the assistant, called twice and gone in person to the store to have a fully paid off phone unlocked and Xfinity still has not unlocked it. We have spent hours on this with no resolution. The representative in store actually created a ticket, but that was closed without resolution and when we called, the representative could not “find” the phone at all. The phone representative claimed they created a ticket and it would be resolved in 24 hours but we never heard back.
This is absolutely absurd. We are considering moving all of our service to Verizon, making a formal complaint and pursuing legal action. Xfinity needs to give us access to our property.
XfinitySeth
Official Employee
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700 Messages
1 hour ago
Howdy user_1r2x9a 👋 Thanks for joining us in our community on this Thursday, and know you're in the best place for help! I know how important it is for you to have the device you need unlocked for use, and while we hate to see you leave Xfinity Mobile, I definitely above all want top make sure your request is handled as smoothly as possible. Since you've already spent a great amount of time with our remote and in-store support, I would like to jump right into your account to start investigating things further.
To get started. please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
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