1 Message
Xfinity won't move forward with my cable line drop bury!!
Purchased and existing home on 8/15 and scheduled an Xfinity tech to complete cable and wifi installation on 8/21. When the tech arrived he stated that there was no Xfinity cable line ran from the telephone pole across the street to the house so he was not able to install that day. He said he would submit a request to have the cable line bored under the street and ran to my house, however that permits may be required.
When I check the status of my cable line bury ticket on Xfinity support, it has been at "request approved" for over 2 weeks. I have called my Village multiple times to see if Xfinity/Comcast has submitted a permit to bore under the road and they have not received anything.
Today is 9/6 and I cannot get an answer from Xfinity why no progress has been made on the cable line bury for over 2 weeks. I have called multiple times and each time am told the ticket is being "elevated" and I will be getting a call within 24 hours from a rep with an update yet I have yet to receive an update.
Getting ready to cut the cord and move on from Xfinity since they don't seem to care if I have their service!
XfinityRaf
Official Employee
•
903 Messages
8 months ago
Good afternoon @user_tjexoj. Send us a private message(direct), and we'll check to see the status of your line burial.
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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