Xfinity Won't Cancel My Account

Bad times for me, and I can no longer afford alot of things. So Xfinity will not cancel my account. I've called multiple times and chat multiple times. The chat  will give me a number to call, and I do. Then the person on the phone will tell me they canceled the account. But they didn't, because I'm still being charge. I simply can't afford it anymore, but Xfinity will not cancel my account.

I will just stop paying for xfinity, and hurt my credit score. Xfinity will not help me cancel my account. They always give me the run around, and nothing happens. I wish I can report them to someone. I just can't afford it anymore.