Xfinity wires down all over my lawn

We had a big storm here on Wednesday night and a power pole fell. Power company care and fixed their part but xfinity cable and phone wires are all over my lawn. I contacted xfinity and they sent a tech out who said we will need the construction department to put the wires back up. We have yet to hear from them nor did we get an appointment with them. There hasn’t been a way to get in touch with them directly. Can someone help please? These wires are a hazard to my kids.