U

Visitor

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1 Message

Friday, May 23rd, 2025 11:55 PM

Xfinity wire in yard is too low

The Xfinity wire that runs in my backyard is too low. I can touch it and I'm 5' tall. I would like to have it adjusted higher please 

Official Employee

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182 Messages

1 day ago

Hello @user_txwrih. Thank you for reaching out on our Community Forum. I would love to help you get that line issue resolved. 

Please send us a direct message with your full name and address so that we can assist you further.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

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