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user_xf0r68
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Thursday, April 9th, 2026 10:22 PM

Xfinity Wire Exposed in Backyard

Recently, Xfinity workers added a new line to the cable box in my backyard but didn't bury the cable. They came back another day to try to bury it but I was at work. I told them I would be home on Tuesdays, Fridays, and weekends, but they never responded or came back to bury it. Is there anyone I can get in contact to get a technician to bury the cable? 

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1 hour ago

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XfinityAlyssaA

Official Employee

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2.6K Messages

30 days ago

Good afternoon @user_xf0r68 and thank you for reaching out to us on our Community Forums to report your exposed cable line concerns—we appreciate you bringing this to our attention. We’d be more than happy to help with your request to have the cable buried.

 

To get started, please send us a Direct Message with your first and last name, along with the full service address? 

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

(edited)

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rkm1005

Visitor

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2 Messages

I am having the same issue and I am about over it, I guess I will rip it out as I own the air space that will get you out here.  Been over a month.  There is no "direct message" chat icon that I can see and yes I am signed in.  Useless company. 

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2 hours ago

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XfinityRaul

Official Employee

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2.7K Messages

@rkm1005 I appreciate you making us aware that you're also experiencing exposed wires in your property. I would be more than happy to help you get this taken cared of. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 hour ago

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