Skip to main content
user_xf0r68
1st Topic

Visitor

 • 

1 Message

Thursday, April 9th, 2026 10:22 PM

Xfinity Wire Exposed in Backyard

Recently, Xfinity workers added a new line to the cable box in my backyard but didn't bury the cable. They came back another day to try to bury it but I was at work. I told them I would be home on Tuesdays, Fridays, and weekends, but they never responded or came back to bury it. Is there anyone I can get in contact to get a technician to bury the cable? 

Question

 • 

Updated 

10 hours ago

8

1

0

Oldest First
Selected Oldest First
XfinityAlyssaA

Official Employee

 • 

2.5K Messages

10 hours ago

Good afternoon @user_xf0r68 and thank you for reaching out to us on our Community Forums to report your exposed cable line concerns—we appreciate you bringing this to our attention. We’d be more than happy to help with your request to have the cable buried.

 

To get started, please send us a Direct Message with your first and last name, along with the full service address? 

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

(edited)

0

0

forum icon

New to the Community?

Start Here