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user_fb28t1
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Thursday, June 26th, 2025 7:56 AM

Xfinity will rob you check your bill

I have been a customer with Xfinity for a while over 10 years, this year beginning January they recently started to charge me $15 a month for a modem that I’ve never gotten from them. I had a modem from AT&T that I paid off and due to moving to a new area, I couldn’t bring AT&T with me and forced to get Xfinity. After finding this mistake, they gave me an $80 credit. I corrected this last month and to my surprise my new billing cycle I changed plans And locked in my price at $129 after applying all the interest and dumb little quirks. I was given a A few discounts eventually, adding up to $32 altogether.
My bill should read $97 but instead it says $115 with credits Applied. I am not boo-boo the fool 129-32 is 97. So again, I have to look at my bill with a fine tooth comb because these days with inflation $18 can buy something. But isn’t this a shame that you even have to look at your bill like this after being a customer for over a decade. I’m considering going back to AT&T now that they are back in my new area or trying my mobile company Verizon. [Edited: Language]

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2 days ago

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XfinityKassie

Official Employee

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1.8K Messages

2 days ago

 

user_fb28t1 Hello there! We appreciate you taking the time to share your experience, and reach out to our Xfinity Forums Team. I can see how this would be frustrating. If I may clarify, are you still using the Xfinity modem, or did you purchase your own compatiable modem? 

 

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user_fb28t1

Visitor

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2 Messages

Please refer back to my comment as you will find the answer which I clearly state. This is just like Xfinity 

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2 days ago

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XfinityKassie

Official Employee

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1.8K Messages

 

@user_fb28t1 Thank you for the response. The goal is not to upset you, instead help you resolve the issue. I read through your post, and yes you did mention you were being charged for a modem you hadn't received. This would be classified as an "inactive" modem on your statement, and corrected. The message isn't clear if you are using one of our modems, or your own. I can see there is a pricing concern, I'd be happy to take a look and see what could be causing the variance and clear up anything that still may be outstanding. Additionally, we don't charge interest on our services or equipment that is put on payment plans.  To begin, please send a Direct Message with your name, and service address. I look forward to helping you resolve your concerns today!

 

 

https://www.xfinity.com/support/articles/most-common-taxes-fees-surcharges-on-your-bill

 

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2 days ago

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