Visitor

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2 Messages

Wednesday, July 15th, 2026 2:53 AM

Xfinity WiFi

I am livid from the very start having a customer service representative. Tell me one thing and I get a manager not only 15 minutes later to tell me that what they told me was completely incorrect. I am not an Xfinity employee. I was completely disregarded by another representative, who proceeded to huff and puff in my ear as I was explaining to her the issue I have. I received the poorest customer service since I started out as a customer with Xfinity from having three months worth of Internet service that intermittently worked because my previous address was connected to my new address and no one was smart enough to address this issue to having my services temporarily disconnected and being told that I have to pay one thing in less than another 24 hours, the system reflects something different and holds me as a customer accountable for being told three different versions of the truth and then when you try to speak to someone to escalate your issue all you hear is sorry sorry sorry but absolutely no resolution and no results no accountability. The customer is handled extremely poor and held accountable with no clear Expectation, so how can I be pointed into the right direction to speak with someone in corporate as I don’t want to name drop on this platform of the people that I spoke with who are apparently incompetent and do not know their job! 

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Official Employee

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3.3K Messages

7 hours ago

 

user_77hokb Thank you so much for stopping in and sharing your experience with getting support. That is not at all what you should expect, and appreciate you letting us know. We are a corporate-level team that assists here with the Xfinity community forums and are able to help make sure any misinformation is addressed appropriately and confirm any escalations as well. Before I get you over into private, could you also confirm if the reason for your original outreach was the connection issues or if this is for something else?  

 

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