Xfinity WiFi

@XfinityAmandaB​ I was called by a representative from Xfinity and was told an amount that was due on my bill. I take full accountability in regards to the payment and was collectively working with someone who I thought knew the expectation in regards to my bill and the billing cycle I was told an amount to pay in which I was prepared to do, however, the timeframe did not align with what I was told so when I went to pay the amount it had more than doubled, and that was due to a new billing cycle being added to my account, even after being told that the bill had recycled and August bill was not even due yet then, upon calling in, I spoke to another representative who told me that I was eligible for installments put me on an automated recorded line with an AI assistant that sent me right back to customer service saying that that was incorrect, and at that time, I wanted to speak to a manager and requested that I speak to someone because I was being sent in multiple different directions with the wrong information when I spoke to the manager, he just kept saying he was Sorry that I was given the wrong information on multiple accounts, but there was nothing he could do to assist even after I stated that I would pay the amount that I was told to pay customer service is exactly that servicing the customer not giving the customer attitude after they’ve been told incorrect information not saying that you’re sorry, but still unable to provide a resolution for a customer. I work in customer service. I am a customer paying for service who is more than willing to take accountability if I have done something incorrect, but I am not an Xfinity employee, and I was only adhering to what I was told and all the information that I was given was not correct.