user_zknl2e's profile

Visitor

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2 Messages

Tuesday, September 9th, 2025

Xfinity WiFi Router (XER10)

Hello team, do you know if the XER10 is available in Jacksonville, FL?

I currently have the 1.2 Gig Plan with 2000/250 Mbps with the XB modem.  

Thanks!

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Expert

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113.9K Messages

1 month ago

The XER10 is for FTTH (Fiber To The Home) service installations. If you have coaxial cable service, it can't be used. Do you mean the XB10 ? These are being cross-confused by some people.

(edited)

Visitor

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2 Messages

what about the XB10?

Expert

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113.9K Messages

1 month ago

@user_zknl2e 

I can't answer that authoritatively as I am not a Comcast employee. I'm moving your question to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for an answer.

Official Employee

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2.4K Messages

1 month ago

 

user_zknl2e Welcome to our community forum and thank you @EG for moving this post so we can help :). Our XB10s are reserved for our customers who subscribe to symmetrical 2000/2000 Mbps tier. With your speed tier, you have the perfect fit to support the speeds with your XB8. You can learn more about our Xfinity gateways here.  

 

Visitor

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1 Message

@XfinityEmilyB​ if so, why I have symmetrical 2000/2000 Mbp and I never received my modem. I have the XB7

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