Xfinity WiFi Router (XER10)

Hello team, do you know if the XER10 is available in Jacksonville, FL?

I currently have the 1.2 Gig Plan with 2000/250 Mbps with the XB modem.

Thanks!

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EG

Expert

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114.9K Messages

3 months ago

The XER10 is for FTTH (Fiber To The Home) service installations. If you have coaxial cable service, it can't be used. Do you mean the XB10 ? These are being cross-confused by some people.

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user_zknl2e

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4 Messages

what about the XB10?

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3 months ago

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EG

Expert

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114.9K Messages

3 months ago

@user_zknl2e

I can't answer that authoritatively as I am not a Comcast employee. I'm moving your question to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for an answer.

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XfinityEmilyB

Official Employee

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2.6K Messages

3 months ago

user_zknl2e Welcome to our community forum and thank you @EG for moving this post so we can help :). Our XB10s are reserved for our customers who subscribe to symmetrical 2000/2000 Mbps tier. With your speed tier, you have the perfect fit to support the speeds with your XB8. You can learn more about our Xfinity gateways here.

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user_952b24

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2 Messages

@XfinityEmilyB if so, why I have symmetrical 2000/2000 Mbp and I never received my modem. I have the XB7

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2 months ago

XfinityAmandaB

Official Employee

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2.8K Messages

user_952b24 I would have to take a closer look at your location and plan details to better assist with your Symmetrical speed concerns. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

[edited for DM directions]

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 months ago

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user_952b24

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2 Messages

@XfinityAmandaB just did.

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2 months ago

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user_ael71z

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3 Messages

4 hours ago

How do I create my own name and password on this new modem

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XfinityNatalie

Official Employee

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489 Messages

Hello, user_ael71z! I hope your Friday has been going well. To create your new Wi-Fi name and password on the XB10 gateway, please follow the steps below.

-Open the Wi-Fi section in the app.

-Select your network and tap Wi-Fi Details.

-Choose Edit.
-Update your network name (SSID) and/or password.
-Save your changes.
-Reconnect your devices using the new credentials.

Let us know if you have any additional questions afterwards.

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

31 minutes ago

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Customer Service

user_zknl2e

Xfinity WiFi Router (XER10)

EG

user_zknl2e

EG

XfinityEmilyB

user_952b24

XfinityAmandaB

user_952b24

user_ael71z

XfinityNatalie

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