Xfinity Wi-Fi Pass Charged Me, But Did Not Give Me Wi-Fi

Hello, I had just purchased a Wi-Fi pass because it had failed to Auto renew on the monthly schedule. After re-entering my information, I had confirmed it and tried to send it through, but it told me that there was an issue with my card. It is a chime virtual card, which I have used before, but this time it still charged me for the $10, but did not let me use the Wi-Fi pass 

This is strange. I have the charge still pending, but it usually goes through right away.