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Banana_Koro
1st Topic

2 Messages

Wednesday, January 15th, 2025 3:32 AM

Xfinity Wi-Fi Pass Charged Me, But Did Not Give Me Wi-Fi

Hello, I had just purchased a Wi-Fi pass because it had failed to Auto renew on the monthly schedule. After re-entering my information, I had confirmed it and tried to send it through, but it told me that there was an issue with my card. It is a chime virtual card, which I have used before, but this time it still charged me for the $10, but did not let me use the Wi-Fi pass 

This is strange. I have the charge still pending, but it usually goes through right away.

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3 hours ago

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XfinitySheila

Official Employee

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938 Messages

11 hours ago

Hi there! Glad you reached out for assistance with your WiFi pass. Have you attempted forgetting the network and reconnecting?

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Banana_Koro

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@XfinitySheila​ Unfortunately, I just tried that and it did not work. This is very strange. When I go to sign in and put the phone number and email, it says that there isn't an account associated with the information. I've attached the proof of payment from earlier and the message I get.

[Removed image: "Personal Information"]

(edited)

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11 hours ago

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XfinityThomasC

Official Employee

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2.2K Messages

Hello @Banana_Koro 

Sorry for this inconvenience. All NOW WiFi Pass assistance is provided through chat support. https://www.xfinity.com/chat/ please reach out, so they can assist you with getting the pass to work. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 hours ago

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