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user_d23387
1st Reply
1st Topic

Visitor

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3 Messages

Saturday, April 1st, 2023 8:53 AM

Closed

Xfinity wifi Outage

I have had no wifi since 12pm yesterday, as well as all of my neighbors, xfinity keeps telling me there is no outage in my area......Is anyone else having this issue? 

Question

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Updated 

2 years ago

156

2

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CCTimothyA

Problem Solver

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785 Messages

2 years ago

 

user_d23387 Thank you for reaching out and bringing this to our attention. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

 

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

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user_49b306

Visitor

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2 Messages

2 years ago

Something strange is going on. WiFi signal appearing to be fine this morning but no devices would connect. Network disappeared after trying to troubleshoot with automated chat. I  also spoke with 4 live chat agents throughout today.  The last one telling me I needed to upgrade my plan and that would make my network show back up. (The 3rd guy had also canceled my plan without my permission) I went ahead and upgraded. Still no network to connect to. I tried all the things they said . This is a very short version of what all occurred. Something isn’t right. Hoping that going to the actual store resolves things. 

(edited)

3

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CCKrystal

Problem Solver

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385 Messages

Thank you, @user_49b306 for reaching out to our team of experts this evening. We are here and happy to assist with your Wi-Fi Signal. Would you please create a new post so our team can better assist and address your concerns. Thank you kindly. 

I no longer work for Comcast.

2 years ago

0

user_48d484

Visitor

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2 Messages

I am still having the same problem this morning. Xfinity got need to tell us something 

2 years ago

0

CCChristopher

Problem Solver

 • 

577 Messages

@user_48d484 Hello and good morning, and thank you for reaching out here over our Xfinity Community Forums. I am so sorry to hear that your services were interrupted unexpectedly, that would definitely be really frustrating. Anytime you Xfinity services are interrupted, you can view much of same information we have available here, including ETA's for service restoration (when available), the ability to request a credit, and more by visiting our Xfinity status center, located here https://www.xfinity.com/support/status. I would also be more than happy to provide any other details we have available regarding what may have cause the interruption in service, no problem at all. To continue, please reply in a private message by following the steps below:

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

 

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

 

Click the "New message" (pencil and paper) icon

 

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 

 - An "Xfinity Support" graphic replaces the "To:" line

 

Type your message in the text area near the bottom of the window

 

Press Enter to send it

 

 

See  https://comca.st/3KQF8q9 for an example.

I no longer work for Comcast. 

2 years ago

0

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