Visitor
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1 Message
Xfinity Wifi Outage will not resolve
The winter storm hit my place recently and wifi has been out since this morning. The outage tracker only says the status is to be resolved "As soon as possible," but doesn't give any updates beyond that. Ai assistant won't direct me to a live agent for help either. Wouldn't be surprised if they never fix this issue for me.
EG
Expert
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115.6K Messages
5 hours ago
The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityNatalie
Official Employee
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543 Messages
5 hours ago
Hey there, user_1w5b3p! Thanks for posting on our XFINITY Community forum. Working from home, I understand how important it is to ensure your service is working at all times. We have received your direct message as well. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines.
In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. Rest assured, you have reached the right team to assist with checking the status of your recent interruption! We will send our next response in direct message.
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