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user_s0tcmo
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2 Messages

Tuesday, March 10th, 2026 12:22 AM

Xfinity WiFi now pass not connecting

I pay for a monthly NOW pass, but the wifi has not been working for the past 2 days. My computer will connect then say there is no internet connection with an explanation point over the wifi symbol. I tried updating/restarting my computer and also forgetting the network and trying to reconnect. None of this has worked, and now  I don’t even get the pop up to login. This wifi can be slow and spotty sometimes but has never just not connected for days 

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13 hours ago

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EG

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116.5K Messages

1 day ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityDemetrise

Official Employee

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39 Messages

1 day ago

Hi there @user_s0tcmo thank you so much for reaching out on our Xfinity Community Forum about Xfinity WiFi NOW pass issues.  We are happy to assist.  If you encounter connection issues, ensure you are within range of an Xfinity hotspot and select xfinitywifi in your device settings.

Please click the link below for more info.  

 

https://www.xfinity.com/support/articles/now-wifi-pass

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user_s0tcmo

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2 Messages

Thanks for the response but this does not answer my issue at all. I am in range of the xfinitywifi, and before I try to connect there are 2/3 WiFi bars and it looks fine. When I connect, it says that xfinitywifi is not connected to the internet and there is an exclamation point over the wifi symbol. This has been happening for days on 2 different devices, so there is something wrong with the xfinitywifi that I am paying for 

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1 day ago

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XfinityDemetrise

Official Employee

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39 Messages

@user_s0tcmo It seems we may need to take a closer look to see whats going on.  Please follow the steps below to send a direct message. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message


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1 day ago

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user_iqti39

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1 Message

please let me know if this got resolved bc the same thing is happening to me for the past 2days

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19 hours ago

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XfinityRay

Official Employee

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3.7K Messages

Hi there, @user_iqti39! Thanks for reaching out about connecting to the hotspot. Are you seeing this problem with only one hotspot or multiple hotspots? Are you also seeing the connected, no internet message? The owner of the modem with the hotspot may be having technical issues with the equipment or service when you see that message. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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19 hours ago

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Srtexotics

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1 Message

13 hours ago

This issue always happens to me and I’ve been purchasing monthly passes through xfinity now for a year now. There is no fix for this it will keep happening no matter what the support chat people tell you they don’t know how to fix this and it will randomly start working again for 30 seconds, 2 days or maybe a week if you get lucky. This is xfinity way to force you to pay for the xfinity now prepaid Wi-Fi which is $30 a month. They are tired of us using the hotspot for only $10 a month because when it was $20 a month no one would buy it. Now it’s $10 everyone says [Edited: "Profanity"] paying an inflated $90 plus for [Edited: "Profanity"] service we rather pay $10 a month. I’ve done everything possible including buying new iPhones and tvs and still this same issue where it won’t connect at all, the pop up to login won’t pop up, or it connects but it does not work at all. It’s just never ending the same way when I payed $90 a month for the modem it was always an outage in my area or some [Edited: "Profanity"] excuse. 

(edited)

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