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user_s0tcmo
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Tuesday, March 10th, 2026 12:22 AM

Xfinity WiFi now pass not connecting

I pay for a monthly NOW pass, but the wifi has not been working for the past 2 days. My computer will connect then say there is no internet connection with an explanation point over the wifi symbol. I tried updating/restarting my computer and also forgetting the network and trying to reconnect. None of this has worked, and now  I don’t even get the pop up to login. This wifi can be slow and spotty sometimes but has never just not connected for days 

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2 hours ago

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EG

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116.5K Messages

2 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityDemetrise

Official Employee

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38 Messages

2 hours ago

Hi there @user_s0tcmo thank you so much for reaching out on our Xfinity Community Forum about Xfinity WiFi NOW pass issues.  We are happy to assist.  If you encounter connection issues, ensure you are within range of an Xfinity hotspot and select xfinitywifi in your device settings.

Please click the link below for more info.  

 

https://www.xfinity.com/support/articles/now-wifi-pass

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user_s0tcmo

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Thanks for the response but this does not answer my issue at all. I am in range of the xfinitywifi, and before I try to connect there are 2/3 WiFi bars and it looks fine. When I connect, it says that xfinitywifi is not connected to the internet and there is an exclamation point over the wifi symbol. This has been happening for days on 2 different devices, so there is something wrong with the xfinitywifi that I am paying for 

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2 hours ago

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XfinityDemetrise

Official Employee

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38 Messages

@user_s0tcmo It seems we may need to take a closer look to see whats going on.  Please follow the steps below to send a direct message. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message


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2 hours ago

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