1 Message
Xfinity Wifi - Not Connecting to Home Security Cameras
Hi, my home security cameras do not maintain a consistent connection with my Xfinity wifi. It shows less than full bars, but the Xfinity troubleshooting neglects to identify this as an issue. Can I connect with a customer service agent to resolve this? I pay for the 1GB plan and should be entitled to the free wifi extenders given the inconvenience.
XfinityChelseaB
Official Employee
•
1.2K Messages
11 days ago
Hello @user_ztl9wb, Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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