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user_0ccdi1
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Sunday, March 23rd, 2025 4:39 AM

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Xfinity wifi not available with your tier of service

hello, I have been unable to access Xfinitywifi network since the new router was activated. I have reached out to customer support with no solution. Error received after login to account. The old router was returned which caused a conflict with other services until it was removed from the account. App was uninstalled and reinstalled. Network tested outside the home on xfinity mobile  and computer device with same error received.

Xfinity wifi not available with your tier of service

thank you for your time 

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1 year ago

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EG

Expert

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117.7K Messages

1 year ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityEva

Official Employee

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2.4K Messages

1 year ago

Hi there! We can definitely help check what services you currently have and make sure that we are including the ones you need. Just send us a direct message with your full name and service address to get started. 

 

To send a direct message: 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

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