Hello @user_7g3wyd, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. To get your Samsung TV connected to your Xfinity internet, restart both your TV and your Xfinity gateway, then reconnect through your TV's network settings. Also, Xfinity gateways sometimes default to WPA3 security, which older Samsung TVs may not recognize. We suggest logging into your gateway via the Xfinity app to see if lowering the security protocol to WPA2 helps. If the TV gets stuck obtaining an IP address, go to Settings > General > Network > Network Status > IP Settings, switch to manual, and enter a standard gateway IP setup (like IP 10.0.0.50, Subnet 255.255.255.0, Gateway 10.0.0.1, and DNS 8.8.8.8). Then make sure your device is not paused by opening the Xfinity App on your phone, find your TV under connected devices, pause the device for a few minutes, and then un-pause it to force a fresh connection.
XfinityChelseaB
Official Employee
•
2.6K Messages
2 hours ago
Hello @user_7g3wyd, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. To get your Samsung TV connected to your Xfinity internet, restart both your TV and your Xfinity gateway, then reconnect through your TV's network settings. Also, Xfinity gateways sometimes default to WPA3 security, which older Samsung TVs may not recognize. We suggest logging into your gateway via the Xfinity app to see if lowering the security protocol to WPA2 helps. If the TV gets stuck obtaining an IP address, go to Settings > General > Network > Network Status > IP Settings, switch to manual, and enter a standard gateway IP setup (like IP 10.0.0.50, Subnet 255.255.255.0, Gateway 10.0.0.1, and DNS 8.8.8.8). Then make sure your device is not paused by opening the Xfinity App on your phone, find your TV under connected devices, pause the device for a few minutes, and then un-pause it to force a fresh connection.
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