Contributor
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119 Messages
Xfinity WiFi Modem Combo
My rented Xfinity Wifi/Modem is about 5 years old. Lately it has been dropping the connection and quickly reconnecting. Maybe its an equipment problem but not sure.
My WiFi/Modem Combo is an ARRIS TG1682G. Does anyone know if this is the latest equipment. Also there is an Xfinity store close to me and if I need to exchange how hard is this to set up in my home and bring the old equipment back. The Xfinity Rep set up the one I have now and got it operating but not sure that is being done these days. I have some kind of wireless plan $5.95 a month but not sure what it covers. Thanks for any help.
Accepted Solution
Terry0327
Contributor
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119 Messages
15 d ago
Thanks so much. I will visit a store !!
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XfinityRaul
Official Employee
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431 Messages
15 d ago
Hello, @Terry0327. I hope you're having an incredible day. I'm sorry to hear you're having issues with your connectivity. The model number you shared is not our latest modem. I would be more than happy to mail one to you but it will take up to 3-5 days before you receive it.
You're more than welcome to visit any Xfinity store to swap it out. They'll take care of activating the new device so it'll work as soon as you plug it in. Please visit this link to find the address and hours of operations to the nearest store to you https://comca.st/3tk83Ns
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