Terry0327's profile

Contributor

 • 

119 Messages

Tue, Jan 11, 2022 6:27 PM

Xfinity WiFi Modem Combo

My rented Xfinity Wifi/Modem is about 5 years old. Lately it has been dropping the connection and quickly reconnecting. Maybe its an equipment problem but not sure.

My WiFi/Modem Combo is an ARRIS TG1682G. Does anyone know if this is the latest equipment. Also there is an Xfinity store close to me and if I need to exchange how hard is this to set up in my home and bring the old equipment back. The Xfinity Rep set up the one I have now  and got it operating but not sure that is being done these days. I have some kind of wireless plan $5.95 a month but not sure what it covers. Thanks for any help.

Accepted Solution

Terry0327

Contributor

 • 

119 Messages

15 d ago

Thanks so much. I will visit a store !!

Official Employee

 • 

431 Messages

Hi, @Terry0327. I'm glad to hear you were able to get a new modem to help resolve the service issues you were having. Please let me know if there is anything else I can help you with. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Official Employee

 • 

431 Messages

15 d ago

Hello, @Terry0327. I hope you're having an incredible day. I'm sorry to hear you're having issues with your connectivity. The model number you shared is not our latest modem. I would be more than happy to mail one to you but it will take up to 3-5 days before you receive it.

 

You're more than welcome to visit any Xfinity store to swap it out. They'll take care of activating the new device so it'll work as soon as you plug it in. Please visit this link to find the address and hours of operations to the nearest store to you https://comca.st/3tk83Ns

New to the Community?

Start Here