Xfinity Wifi Hotspot

I recently had to replace my home modem and returned old equipment and activated the new equipment.  After of the replacement equipment, my Verizon mobile device could no longer connect to the Xfinity wifi hotspots throughout the city that I have previously connected to for many months.  In a related event, my included Peacock with my home internet plan was canceled.  This was not a coincidence.  I have spent many hours with customer service getting passed from associate to associate trying to fix the problem.  I was last told my the Xfinity Mobile associate that I was my Verizon mobile that blocked connection and told me to call them.  I did and they said that I have not such block with makes sense since I am able to connect to any other hotspot.  To try and remedy the problem, I uninstalled my Xfinity app and reinstalled it.  After i did so, I now get a message saying that hotspots are not available with my tier of service.  I was able to restore my Peacock but looking at my account, it also shows that I have two modems which is also not correct.  I believe this to be an account issue but can not get anyone to fix it.  My frustration is about to lead me to cancel my account and move to another provider.  Can anyone help with this issue?