2 Messages
Xfinity Wifi Hotspot
I recently had to replace my home modem and returned old equipment and activated the new equipment. After of the replacement equipment, my Verizon mobile device could no longer connect to the Xfinity wifi hotspots throughout the city that I have previously connected to for many months. In a related event, my included Peacock with my home internet plan was canceled. This was not a coincidence. I have spent many hours with customer service getting passed from associate to associate trying to fix the problem. I was last told my the Xfinity Mobile associate that I was my Verizon mobile that blocked connection and told me to call them. I did and they said that I have not such block with makes sense since I am able to connect to any other hotspot. To try and remedy the problem, I uninstalled my Xfinity app and reinstalled it. After i did so, I now get a message saying that hotspots are not available with my tier of service. I was able to restore my Peacock but looking at my account, it also shows that I have two modems which is also not correct. I believe this to be an account issue but can not get anyone to fix it. My frustration is about to lead me to cancel my account and move to another provider. Can anyone help with this issue?
EG
Expert
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110K Messages
1 month ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityArmand
Official Employee
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2.1K Messages
1 month ago
Thank you so much for taking the time to reach out to Xfinity Support @ekuser3241! We are so glad to hear from you and want to help in any way that we can to ensure you are having the best experience with your service. No worries! You have reached out to the right team to help get things ironed out for you. So that we can get started, please feel free to shoot us a private message with your details, and from there we can get to work on this for you.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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ekuser3241
2 Messages
28 days ago
Worst customer service ever. Still did not fix issue even though multiple times promised it would be fixed. Spend days on chat and phone with them. You
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user_u03ibk
1 Message
18 days ago
I am also having similar issues with no help what so ever from comcast. I feel they are hiding something from customers and just need to come clean. They offer a service that we all pay for either by being a comcast customer or through paying 10 a month for thier hotspots but claim they have no means of fixing them. Sounds strange to me. I too have spent many hours and days of my time in office and on the phone with these people. And before the message appears after I post this, you are never connected with the right person that can help you. They are reading a script!
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