Visitor
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5 Messages
Xfinity wifi extender return
I recently ordered 2 wifi extenders for $199 and have been attempting to return them within 30 days for a full refund. I filled out the online return form and haven't received an email like they said I would. I have about 20 days left to return for a refund. I went to submit another form and the online return form link is now broken. How can I return these?
XfinityAldrik
Official Employee
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2.8K Messages
5 hours ago
Good evening @user_7a84c6! We appreciate you for already submitting the return request. I know I personally would be concerned after not receiving the promised email, especially when there’s a return window. Since you have already attempted to initiate the return and are now running into issues with the return form, I'd like to help escalate this concern.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here.
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