Visitor
•
1 Message
Xfinity WIFI Drops and outages
I live in the 21220 zip code. Today is the third time in two weeks that we have lost internet service completely for several hours during a work day. I work from home. My job requires high speed internet service. I’m losing money when I cannot work because I have no service. Additionally since I switched from Verizon FIOS back to Xfinity, I have experienced drops in service DAILY and multiple times each day! This needs to be resolved or I need to cancel my contract. I cannot work like this!
XfinityQuemekia
Official Employee
•
327 Messages
5 days ago
Hi @user_g1cfvg, I'm sorry to here about your service concerns, as someone that works from home, I definitely understand how important it is to have my internet services working correctly at all times and would feel the same way in your shoes.
I will be happy to look further into any service interruptions from here.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
0
0