Visitor

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9 Messages

Monday, March 2nd, 2026 9:25 PM

Xfinity WiFi doesn't show up on my new phone under networks. I do not have an Xfinity phone

What settings do I need to change 

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Visitor

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9 Messages

21 days ago

I keep asking but get no help

Official Employee

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2.1K Messages

21 days ago

 

user_i1csbj Thank you for reaching out to us here with your questions, I can help! Can you please tell me if you are trying to connect to your home network or one of Xfinity 2.5 million wireless hotspots? 

 

Visitor

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9 Messages

@XfinityBrianH​ I'm trying to connect to Xfinity wifi hotspot 

Official Employee

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2.5K Messages

 

user_i1csbj, Got it, we'll be glad to help. Do you have the same issue on any other mobile device? When you visit this link https://www.xfinity.com/support/articles/about-xfinity-wifi-internet, can you confirm if your phone is listed under the supported devices?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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9 Messages

My new phone is the problem. My old phone is connected to a hotspot now. The new phone will not detect any Xfinity network.

Visitor

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9 Messages

I have an android 14

Official Employee

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96 Messages

Thanks for reaching out to us in reference to connecting with our Xfinity hotspots. I apologize for any inconvenience this has caused you. I have included a link with instructions on how to turn on the Xfinity hotspot on your phone, and it does not have to be an Xfinity Mobile phone. Xfinity WiFi hotspots overview

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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